eCommerce Customer Support
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Our certifications
Customer Support Services
Our Customer Service and Support workflow
1
General Inquiries
With сustomer support services, your clients get all
shopping-related information and product specifications they need.
2
Ordering Options
We guarantee a smooth order experience, verifying customer data, methods of payment, and delivery options.
3
Billing Queries
Our customer support services cover purchasing support, inquiries regarding the payment flow, and guidance through the process.
4
Order Tracking
We track order status, transfer of products from warehouses to customers, address customer concerns, and more.
5
Consumer Dissatisfaction
We are proficient in reviewing complaints and helping to fix issues to improve customer’s experience.
6
Returns Processing
Customer care also includes returns processing, minimizing negative impressions, and long-term effects for your eCommerce business.
Why Outsource Your Customer Service to WiserBrand
Fast project setup
It usually takes us less than 72 hours to start actively working on a new project.
Quality Assurance is a must in our process
We’re staying on top of the activity in your Outsourced Customer Support department and introducing Quality Assurance specialists to provide regular reporting and make sure that your customers are truly satisfied.
Ability to adjust the working space
The support team is able to use either your custom CRM or any of those offered on the market for your convenience.
Customer Data Protection Policy
Our work processes are complacent with GDPR and CCPA guidelines, to protect your consumer’s personal information.
Well-structured workflow and team
We’re aiming for the performance and consistent improvement of the outsourced support team, basing our suggestions on actual metrics and data.
A well-established hiring process
This is absolutely crucial to help you score the best human resources on the market.
How we helped our customers?
30%
growth in sales
20%
increases in reach
17%
increases in post-campaigns conversion
ProStor
customer care
smm
online grocery store with authentic Russian and CIS countries’ products with home delivery
108%
growth in organic traffic
2x
increases in sales
Top 10
in results on SERPs website ranks
DomKofe
ppc
seo
a retail chain of coffee shops, selling beans and coffee equipment both offline and on their online platform.
42%
increase in new buyers
61%
lift in purchases
$3,4
cost per purchase through Facebook Ads
Furniture Shop
development
marketing
is a large US-based furniture retailer that we’ve been supporting for almost 3 years.