Our Customer Service and Support workflow
Why Outsource Your Customer Service to WiserBrand
Fast project setup
It usually takes us less than 72 hours to start actively working on a new project.
Quality Assurance is a must in our process
We’re staying on top of the activity in your Outsourced Customer Support department and introducing Quality Assurance specialists to provide regular reporting and make sure that your customers are truly satisfied.
Ability to adjust the working space
The support team is able to use either your custom CRM or any of those offered on the market for your convenience.
Customer Data Protection Policy
Our work processes are complacent with GDPR and CCPA guidelines, to protect your consumer’s personal information.
Well-structured workflow and team
We’re aiming for the performance and consistent improvement of the outsourced support team, basing our suggestions on actual metrics and data.
A well-established hiring process
This is absolutely crucial to help you score the best human resources on the market.