eCommerce Customer Support

Our certifications

Magento 2 Certified Professional Developer

Magento 2 Certified Professional Developer Plus

Best Digital Marketing Agencies in New York City

Customer Support Services

Customer Support Auditing
Establishment Process
Customer Service Outsourcing
CC Representatives Training

General Inquiries

With сustomer support services, your clients get all shopping-related information and product specifications they need.

Ordering Options

We guarantee a smooth order experience, verifying customer data, methods of payment, and delivery options.

Billing Queries

Our customer support services cover purchasing support, inquiries regarding the payment flow, and guidance through the process.

Order Tracking

We track order status, transfer of products from warehouses to customers, address customer concerns, and more.

Consumer Dissatisfaction

We are proficient in reviewing complaints and helping to fix issues to improve customer’s experience.

Returns Processing

Customer care also includes returns processing, minimizing negative impressions, and long-term effects for your eCommerce business.

Fast project setup

It usually takes us less than 72 hours to start actively working on a new project.

Quality Assurance is a must in our process

We’re staying on top of the activity in your Outsourced Customer Support department and introducing Quality Assurance specialists to provide regular reporting and make sure that your customers are truly satisfied.

Ability to adjust the working space

The support team is able to use either your custom CRM or any of those offered on the market for your convenience.

Customer Data Protection Policy

Our work processes are complacent with GDPR and CCPA guidelines, to protect your consumer’s personal information.

Well-structured workflow and team

We’re aiming for the performance and consistent improvement of the outsourced support team, basing our suggestions on actual metrics and data.

A well-established hiring process

This is absolutely crucial to help you score the best human resources on the market.

Special offers

WiserBrand’s created several sets of custom offers for eCommerce brands looking to maximise sales, raise traffic to their brand’s online platforms and address other unique issues