Our certifications

    Magento Certified Developer Plus
    Magento Certified Developer
    Magento Certified Front End Developer
    Magento 2 Certified Front End Developer
    Magento 2 Certified Professional Developer
    Magento 2 Certified Associate Developer
    Magento 2 Certified Professional Developer Plus
    Best Digital Marketing Agencies in New York City
    Professional Adobe
    Best SEM Company
    Google Analytics
    Adobe Solution Bronze Partner

Our Customer Service and Support workflow


General Inquiries

With сustomer support services, your clients get all shopping-related information and product specifications they need.
general inquiries

Ordering Options

We guarantee a smooth order experience, verifying customer data, methods of payment, and delivery options.
ordering options

Billing Queries

Our customer support services cover purchasing support, inquiries regarding the payment flow, and guidance through the process.
billing queries

Order Tracking

We track order status, transfer of products from warehouses to customers, address customer concerns, and more.
order tracking

Consumer Dissatisfaction

We are proficient in reviewing complaints and helping to fix issues to improve customer’s experience.
customer dissatisfaction

Returns Processing

Customer care also includes returns processing, minimizing negative impressions, and long-term effects for your eCommerce business.
returns processing

Why Outsource Your Customer Service to WiserBrand

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Fast project setup

It usually takes us less than 72 hours to start actively working on a new project.

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Quality Assurance is a must in our process

We’re staying on top of the activity in your Outsourced Customer Support department and introducing Quality Assurance specialists to provide regular reporting and make sure that your customers are truly satisfied.

customer service
customer data
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Ability to adjust the working space

The support team is able to use either your custom CRM or any of those offered on the market for your convenience.

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Customer Data Protection Policy

Our work processes are complacent with GDPR and CCPA guidelines, to protect your consumer’s personal information.

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Well-structured workflow and team

We’re aiming for the performance and consistent improvement of the outsourced support team, basing our suggestions on actual metrics and data.

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A well-established hiring process

This is absolutely crucial to help you score the best human resources on the market.

How we helped our customers?

Reach out to get started

We’ll help you grow to your full potential