Our certifications

    Magento Certified Developer Plus
    Magento Certified Developer
    Magento Certified Front End Developer
    Magento 2 Certified Front End Developer
    Magento 2 Certified Professional Developer
    Magento 2 Certified Associate Developer
    Magento 2 Certified Professional Developer Plus
    Best Digital Marketing Agencies in New York City
    Professional Adobe
    Best SEM Company
    Google Analytics
    Adobe Solution Bronze Partner

Our Customer Service and Support workflow


General Inquiries

With сustomer support services, your clients get all shopping-related information and product specifications they need.
general inquiries

Ordering Options

We guarantee a smooth order experience, verifying customer data, methods of payment, and delivery options.
ordering options

Billing Queries

Our customer support services cover purchasing support, inquiries regarding the payment flow, and guidance through the process.
billing queries

Order Tracking

We track order status, transfer of products from warehouses to customers, address customer concerns, and more.
order tracking

Consumer Dissatisfaction

We are proficient in reviewing complaints and helping to fix issues to improve customer’s experience.
customer dissatisfaction

Returns Processing

Customer care also includes returns processing, minimizing negative impressions, and long-term effects for your eCommerce business.
returns processing

Our clients

Why Outsource Your Customer Service to WiserBrand

ability icon

Any stage

We can take up perfect customer support service at any stage of business, being fully integrable with any team structure.

protection icon

Effective approach

With the Customer Support outsourced from WiserBrand, you get structured decision-making and delegation model. No backlogs of queries and complaints.

customer service
customer data
well-structured icon

Omnichannel support

Our customer support services guarantee immediate response through all channels: email, phone, live chat, and social media. Every day of the year.

hiring process icon

Adjustable team

The outsourced Support Team functions are unlimited: we can implement CRM or administration, build a knowledge base, monitor the quality of support, or process feedback.

How we helped our customers?

Reach out to get started

We’ll help you grow to your full potential