Our eCommerce Customer Care workflow
Holistic сustomer care experience for your current and potential clientele
From the first website visit to the post-purchase experience, we build a dependable presence and communication to address and assist your customers every step of the way.
We strive to provide customers with information related to the shopping experience as promptly as possible, like business hours, discounts, delivery expectancy and more, also informing consumers about the brand itself.
Our team is trained to provide buyers with accurate information about product specifications, detailed item descriptions, instructions, formulas, pricing, etc.
Tracking your customers’ orders from an estimated shipping date to arrival
We put in the effort to guarantee smooth order experience, verifying customer data, methods of payment and delivery options, sending out confirmations, as well as getting in touch via call to help them complete the order and address issues.
The team is there to ensure timely purchasing support, providing comprehensive billing query managing services for those experiencing issues or answering inquiries in regards to the payment process.
We handle the delivery inquiries by identifying their order status (delivery updates & notifications), addressing customer concerns, helping support a safe and timely transfer of products from warehouses to customers, and more.
Effectively addressing critical inquiries and mitigating issues
We provide customers with support regarding complaints about the received goods, whether they report inadequate quality or order contents mishaps, and aid in fixing these types of issues to improve their experience.
The team is capable of handling customer dissatisfaction through effective support and communication throughout the returns processing, minimizing negative impressions and long-term effects for your eCommerce business.
Why WiserBrand’s Customer Care is your perfect fit
Fast project setup
It usually takes us less than 72 hours to start actively working on a new project.
A well-established hiring process
This is absolutely crucial to help you score the best human resources on the market.
Well-structured workflow and team
We’re aiming for the performance and consistent improvement of your support team, basing our suggestions on actual metrics and data.
Customer Data Protection Policy
Our work processes are complacent with GDPR and CCPA guidelines, to protect your consumer’s personal information.
Quality Assurance is a must in our process
We’re staying on top of the activity in your Customer Care department and introducing Quality Assurance specialists to provide regular reporting and make sure that your customers are truly satisfied.
Ability to adjust the working space
The support team is able to use either your custom CRM or any of those offered on the market for your convenience.
WiserBrand’s created several sets of custom offers for eCommerce brands looking to maximise sales, raise traffic to their brand’s online platforms and address other unique issues.
Grow your Instagram presence and win over the audience to turn social media traffic into salesLearn more
Utilize the power of the biggest selling social media and help your product achieve traction onlineLearn more
Upgrade your business’s Facebook platform to gain an active following and sell effectivelyLearn more
Ultimate Business Traffic
Get your website up in the search ranks to achieve a steady stream of sales through your platformLearn more
Build up a strong brand presence online and form meaningful relationships with your audienceLearn more
For those who’d like to mix andrnmatch services to get the perfectrnfit for their businessLearn more