Client Background
Our client is a medium-sized American logistics company specializing in order fulfillment and shipping services to e-commerce businesses. With a track record spanning more than a decade, they have established themselves as a reliable and efficient service provider within the industry.
However, a crucial challenge they faced revolved around their aging legacy web platform. While once the backbone of their operations, it fell short of meeting the dynamic demands of their business. The platform’s maintenance has become a bulky task, scalability limitations hinder growth, and the user experience leaves much to be desired.
Challenge
- The legacy web platform was built on a custom-made framework that was no longer supported by the original developers. This made it difficult and expensive to maintain.
- The platform was not scalable, which meant that the company could not easily add new features or functionality as needed. This limited the company’s ability to grow its business.
- The user interface of the platform was difficult to use and not user-friendly. This made it difficult for customers to use the platform to track their orders and manage their accounts.
Solutions
Research and Analysis
We dived into technology stacks, refining operational processes and enhancing user interfaces to identify areas of improvement.
Real-time Shipment Tracking
For transparency and convenience, we developed a dedicated software solution for customers to effortlessly track their shipments in real time.
UX Design Enhancement
Derived from the research insights, we revamped the user experience to streamline navigation, optimize usability, and foster a more intuitive interaction flow.
Advanced Tech Integration
We introduced a batch of tools and technologies, upgrading our client’s ecosystem. Modern analytics tools, real-time monitoring solutions, and advanced reporting features.
Scalability and Flexibility Boost
Recognizing the limitations of the existing system, we came up with a strategic initiative to amplify scalability and flexibility. We reworked the architecture to handle more transactions and data without compromising performance.