Kirill Yakhvan

Kirill Yakhvan

Head of Customer care department

Being a Leader of Customer Support I produce posts covering various aspects of Customer Service and ways to perfect it.
Check my materials on culture and processes to keep your customers delighted.
If you want to stay connected, follow me on LinkedIn.

Latest articles from Kirill Yakhvan
Common Customer Service Myths
customer service myths

Common Customer Service Myths

April 23, 2024
Customer Service Software for Small Business in 2023

Customer Service Software for Small Business in 2023

November 28, 2023
How to Motivate Your Customer Service Team?
call center motivation customer service employees

How to Motivate Your Customer Service Team?

November 6, 2023
What Is Net Promoter Score?
good net promoter score improve nps

What Is Net Promoter Score?

May 14, 2023
Best Practices for Productive Communication With Customers
methods of communication with customers productive communication

Best Practices for Productive Communication With Customers

March 31, 2023
Social Influence in Marketing
power of influencers social influence techniques

Social Influence in Marketing

January 25, 2022
What is eCommerce Customer Lifecycle?
ecommerce customer lifecycle

What is eCommerce Customer Lifecycle?

November 15, 2021
Customer-Oriented Approach in Marketing
customer oriented marketing

Customer-Oriented Approach in Marketing

October 13, 2021
High Touch vs Low Touch: The Most Modern Customer Management Ideology
high touch meaning low touch customer service definition

High Touch vs Low Touch: The Most Modern Customer Management Ideology

July 28, 2021
Successful eCommerce Customer Service: Delighted Shoppers First
ecommerce customer service

Successful eCommerce Customer Service: Delighted Shoppers First

July 1, 2021