Intelligent Document Processing Services

We classify by document type (invoice, claim, PO, ID, contract, lab result), sub-type, and department owner, using a mix of layout features, text signals, and learned taxonomies. Confidence thresholds drive auto-routing to the right queue or a brief human check. Models support multi-label and hierarchical classes, and drift monitoring alerts us when new templates appear so we can retrain before accuracy slips.

Packets arrive as messy PDFs. We detect boundaries via barcodes, separator sheets, layout similarity, anchors (e.g., “Statement of Benefits”), and learned sequence patterns. Pages are split, ordered, and grouped into the correct document sets. The result is clean units ready for extraction, with edge cases sent to an exception lane instead of blocking the whole batch.

We apply optical character recognition (OCR) and handwritten text recognition (HTR) with language and font auto-detection, rotation handling, and line-joining for broken words. Post-OCR correction uses language models and domain dictionaries to lift accuracy on noisy scans. We support cursive and block handwriting, form fields, stamps over text, tables, and multi-column layouts. Each token carries a confidence score, so low-certainty items can be flagged for quick review rather than slipping through.

For semi-structured and unstructured docs, we combine layout-aware models, key-value detection, pattern rules, and cross-field checks. Line items that span multiple pages are tracked using header continuity, carry-over rows, and unit consistency to ensure totals reconcile correctly. Dates, currencies, and IDs are normalized; vendor names map to a master record; taxes and freight are validated against business logic. You get structured outputs aligned to your schema with evidence highlights for each extracted value.

Contracts and medical/financial forms demand more than fields. We extract parties, amounts, effective dates, and renewal windows; pull clauses like termination, assignment, and governing law; and flag risk language or missing terms. In regulated workflows, we keep a link from each extracted entity back to the exact text span, so reviewers can verify in seconds. Custom ontologies and dictionaries let us adapt to your domain without brittle template rules.

Data lands where it creates value: ERP, CRM, EMR, claims platforms, data warehouses, or RPA queues. We offer REST APIs, webhooks, batch SFTP, and message-queue options with idempotent writes, retries, and status callbacks. Mappings enforce your target schema and validation rules; bad records go to an exception queue with reason codes. Security controls cover encryption in transit/at rest, token-based access, role-scoped permissions, and full audit logs. Monitoring dashboards expose throughput, accuracy, and exception trends so operations teams can act quickly.