Consumer Data Intelligence

Transform the way you make decisions with our rich consumer data, designed to inspire innovation, enhance customer experiences, and sharpen your competitive edge.

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Our Data at a Glance

We empower businesses to unlock new insights from a vast reservoir of data:

18+

years of historical data

158K+

companies covered

29M+

customer calls analyzed

6M+

customer reviews processed

Available Data Sets

Our meticulously curated data sets provide the foundation for strategic action:

  • 1

    Call Transcription Data

    • User ID and company identifiers
    • Call duration metrics
    • Geographic location data (city, state, country)
    • Timestamp information
    • Call categorization and grouping
    • Device and OS specifications
    • Full-text conversation transcripts

  • 2

    Customer Interaction Analysis

    • Categorized contact reasons
    • Common issue identification
    • Query pattern analysis
    • Support topic trending
    • Channel preference data

  • 3

    Sentiment Data

    • Detailed sentiment scoring (positive/negative/neutral)
    • Emotional intensity measurements
    • Trend analysis over time
    • Brand sentiment comparisons

  • 4

    Consumer Review Data

    • Product and service perception trends
    • Competitive market positioning
    • Customer preference patterns
    • Brand reputation insights

Use Cases

We fuel success across industries via:

AI Development
  • Build advanced AI tools like chatbots and virtual assistants.
  • Train systems to understand and respond to customer needs accurately.
Investment Analysis
  • Assess investment potential with accurate data insights.
  • Make informed decisions to maximize ROI.
Market Analysis
  • Stay ahead with data-driven insights into industry trends and regional opportunities.
  • Guide expansion strategies and enhance market positioning.
Product Enhancement
  • Prioritize product development based on the most-requested features and common issues.
  • Align offerings with customer needs to increase satisfaction and loyalty.
Customer Experience
  • Gain a deep understanding of customer desires and perceptions.
  • Tailor services to meet customer expectations effectively.
Support Optimization
  • Improve customer support efficiency through analysis of call patterns and interactions.
  • Reduce handling times and enhance team performance for better customer experiences.
Advertising
  • Develop targeted marketing campaigns using detailed customer data.
  • Craft messages that resonate with specific audience segments across the USA, UK, and Australia.

Why Choose Us

Our solutions offer:

  • 1

    Depth and Accuracy

    Over 18 years of robust data, providing comprehensive insights.

  • 2

    Actionable Intelligence

    Transform raw data into strategies that deliver measurable results.

  • 3

    Support for Innovation

    Work with our experts to maximize the value of your data investments.