Consumer Data Intelligence

Transform the way you make decisions with our rich consumer data, designed to inspire innovation, enhance customer experiences, and sharpen your competitive edge.

Our Data at a Glance

We empower businesses to unlock new insights from a vast reservoir of data:

18+

years of historical data

158K+

companies covered

29M+

customer calls analyzed

6M+

customer reviews processed

Our Experts Team Up With Major Players

Partnering with forward-thinking companies, we deliver digital solutions that empower businesses to reach new heights.

Available Data Sets

Our meticulously curated data sets provide the foundation for strategic action:

Consumer Review Data

– Product and service perception trends
– Competitive market positioning
– Customer preference patterns
– Brand reputation insights

Sentiment Data

– Detailed sentiment scoring (positive/negative/neutral)
– Emotional intensity measurements
– Trend analysis over time
– Brand sentiment comparisons

Call Transcription Data

– User ID and company identifiers
– Call duration metrics
– Geographic location data (city, state, country)
– Timestamp information
– Call categorization and grouping
– Device and OS specifications
– Full-text conversation transcripts

Customer Interaction Analysis

– Categorized contact reasons
– Common issue identification
– Query pattern analysis
– Support topic trending
– Channel preference data

Why Choose Us

Our solutions offer:

1
Depth and Accuracy
Over 18 years of robust data, providing comprehensive insights.
Depth and Accuracy
Over 18 years of robust data, providing comprehensive insights.
2
Actionable Intelligence
Transform raw data into strategies that deliver measurable results.
Actionable Intelligence
Transform raw data into strategies that deliver measurable results.
3
Support for Innovation
Work with our experts to maximize the value of your data investments.
Support for Innovation
Work with our experts to maximize the value of your data investments.

Use Cases

We fuel success across industries via:

Market Analysis

Stay ahead with data-driven insights into industry trends and regional opportunities.
Guide expansion strategies and enhance market positioning.

Product Enhancement

Prioritize product development based on the most-requested features and common issues.
Align offerings with customer needs to increase satisfaction and loyalty.

Customer Insights

Gain a deep understanding of customer desires and perceptions.
Tailor services to meet customer expectations effectively.

Support Optimization

Improve customer support efficiency through analysis of call patterns and interactions.
Reduce handling times and enhance team performance for better customer experiences.

Smart Marketing

Develop targeted marketing campaigns using detailed customer data.
Craft messages that resonate with specific audience segments across the USA, UK, and Australia.

AI Development

Build advanced AI tools like chatbots and virtual assistants.
Train systems to understand and respond to customer needs accurately.

Who Benefits from Our Data

Our consumer data is essential for businesses aiming to:

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Identify Competitors’ Weaknesses

Analyze customer reviews to uncover gaps in competitor offerings.

Spot Strengths and Weaknesses

Leverage insights to refine products and services.

Drive Growth

Use data to identify market opportunities and foster innovation.

Enhance Customer Loyalty

Tailor solutions to better meet customer needs and expectations.