Logistics Company – Modernizing Legacy Systems

Key results

20%

Reduction in operational costs

15%

Increase in customer satisfaction

10%

Decrease in customer churn

18%

Increase in sales

Summary

Our client, a trusted American logistics company, has specialized in order fulfillment and shipping for eCommerce businesses for over a decade.
With an outdated, custom-built platform that was increasingly difficult to maintain, the company faced operational and scalability challenges.
Cooperation Period
Ongoing
Location
USA
Services
Software Development
Industry
Logistics

Business Challenge

The client’s legacy platform, built on an unsupported framework, had become a costly burden to maintain. The lack of scalability limited the ability to add new features, preventing the company from expanding its service offerings. Additionally, the outdated user interface hindered customers’ ability to track shipments and manage accounts easily, affecting satisfaction and retention.

Solutions

To address the client’s needs, we implemented a series of targeted solutions, modernizing their platform and improving operational efficiency:

  • 1

    Research and Analysis

    Conducted a thorough review of the current technology stack, operational processes, and user interfaces to identify areas for enhancement.

  • 2

    Real-Time Shipment Tracking

    Developed a dedicated tracking system, allowing customers to monitor their shipments in real-time, enhancing transparency and user convenience.

  • 3

    UX Design Enhancement

    Revamped the user experience based on research insights, making navigation smoother and optimizing the interface for intuitive user interaction.

  • 4

    Advanced Tech Integration

    Integrated modern analytics, real-time monitoring, and advanced reporting tools to elevate the client’s digital ecosystem and streamline operations.

  • 5

    Scalability and Flexibility Boost

    Redesigned the platform’s architecture to support higher transaction volumes and data loads, ensuring seamless scalability and flexibility.

Project Results

The upgraded digital platform led to measurable improvements in the company’s operations and customer experience. Key outcomes included:
Cost Reduction
20% reduction in operational costs
Sales Increase
18% growth in sales
Customer Satisfaction
15% increase in satisfaction
10% reduction in customer churn