Kirill Yakhvan

Kirill Yakhvan

Head of Customer care department

Being a Leader of Customer Support I produce posts covering various aspects of Customer Service and ways to perfect it.
Check my materials on culture and processes to keep your customers delighted.
If you want to stay connected, follow me on LinkedIn.

Latest articles from Kirill Yakhvan
How to measure customer success?
customer success

How to measure customer success?

May 13, 2021
Proactive support. The initiative that pays off
proactive support

Proactive support. The initiative that pays off

February 22, 2021
Social Customer Service. How to Set Up?
social network customer support

Social Customer Service. How to Set Up?

February 4, 2021
Top 8 frequent mistakes that ruin your customer care
customer service mistakes customer support mistakes to avoid

Top 8 frequent mistakes that ruin your customer care

December 17, 2020
7 Tips for Providing Excellent Customer Service
customer support

7 Tips for Providing Excellent Customer Service

July 25, 2019
Advantages of outsourcing Customer Support
outsourcing customer support

Advantages of outsourcing Customer Support

April 24, 2019