High Touch vs Low Touch: The Most Modern Customer Management Ideology
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High Touch vs Low Touch: The Most Modern Customer Management Ideology

Successful eCommerce Customer Service: Delighted Shoppers First
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Successful eCommerce Customer Service: Delighted Shoppers First

Customer Service common myths
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Customer Service common myths

How to measure customer success?
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How to measure customer success?

Best practices for productive communication with your customers
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Best practices for productive communication with your customers

Proactive support. The initiative that pays off
22.02.2021 7 min read

Proactive support. The initiative that pays off

Social customer service. How to set up?
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Social customer service. How to set up?

Top 8 frequent mistakes that ruin your customer care
17.12.2020 6 min read

Top 8 frequent mistakes that ruin your customer care

7 Tips for Providing Excellent Customer Service
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7 Tips for Providing Excellent Customer Service

What is net promoter score and why should you care about it?
14.05.2019 6 min read

What is net promoter score and why should you care about it?