About the Role:

We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements:

  • Advanced (C1) spoken and written English
  • Native-level Ukrainian 
  • 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
  • Proven ability to confidently and clearly communicate with customers in real-time via phone calls
  • Client-oriented mindset
  • Ability to handle stressful situations calmly and professionally 
  • High attention to detail
  • Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities:

  • Communicating with customers via phone, chat, and email
  • Managing support tickets and ensuring timely resolution
  • Handling calls with customers and vendors
  • Providing high-quality service and maintaining customer satisfaction
  • Collaborating closely with the US Customer Care team

We offer:

  • A full-time job
  • Paid vacation and sick leave
  • Managing your taxes and accounting
  • Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
  • Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

About us:

WiserBrand is an international digital solutions company that provides strategic consulting, advanced software development, eCommerce, digital marketing, customer support, automation, and AI-powered solutions for clients worldwide.

With 10 years of experience and 70+ completed projects, we help businesses reduce costs, increase revenue, and grow through technology.

At WiserBrand, we value responsibility, open communication, collaboration, continuous improvement, and a positive working environment where people can grow and make an impact.