eCommerce Customer Care

Customer communication

From the first website visit to the post-purchase experience, we build a dependable presence and communication to address and assist your customers every step of the way.

General Inquiries

We strive to provide customers with information related to the shopping experience as promptly as possible, like business hours, discounts, delivery expectancy and more, also informing consumers about the brand itself.

Product Information

Our team is trained to provide buyers with accurate information about product specifications, detailed item descriptions, instructions, formulas, pricing, etc.

Ordering options

We put in the effort to guarantee smooth order experience, verifying customer data, methods of payment and delivery options, sending out confirmations, as well as getting in touch via call to help them complete the order and address issues.

Billing Queries

The team is there to ensure timely purchasing support, providing comprehensive billing query managing services for those experiencing issues or answering inquiries in regards to the payment process.

Order Tracking

We handle the delivery inquiries by identifying their order status (delivery updates & notifications), addressing customer concerns, helping support a safe and timely transfer of products from warehouses to customers, and more

Consumer Dissatisfaction

We provide customers with support regarding complaints about the received goods, whether they report inadequate quality or order contents mishaps, and aid in fixing these types of issues to improve their experience.

Returns Processing

The team is capable of handling customer dissatisfaction through effective support and communication throughout the returns processing, minimizing negative impressions and long-term effects for your eCommerce business.