Quality Control Manager

RemoteFull-time

We’re seeking a Quality Control Manager to join our team!

Our client is currently selling their products on Amazon and plans to establish their own e-Сommerce platform. We are looking for a specialist who will initially work as a Quality Control Manager, with the role gradually transitioning to Product Manager. You will undergo three weeks of training in the USA, learning from the company and gaining insights into its operations.

Requirements:

  • 2+ years of experience in a customer service environment
  • Strong knowledge of customer service methodologies, tools, and processes
  • Excellent communication and negotiation skills, with the ability to articulate technical concepts to clients
  • Strong problem-solving skills and attention to detail
  • Heightened attention to detail with a strong time management and organizational skills, strategic mindset and the ability to adapt to a dynamic business environment
  • Advanced level of spoken and written English

Responsibilities:

  • Develop and execute a comprehensive product strategy for customer support solutions that aligns with the company’s overall goals and objectives
  • Work closely with stakeholders, including customer support teams, to gather and analyze product requirements, ensuring that the solutions meet the needs of both internal and external customers
  • Conduct market research and competitive analysis to stay informed about industry trends, emerging technologies, and customer needs within the customer support domain
  • Define and track key performance indicators (KPIs) to measure the success and impact of customer support products. Analyze data to make informed decisions and adjustments
  • Effectively communicate product updates, progress, and strategy to internal stakeholders, including executives, team members, and other relevant departments
  • Create and manage the product roadmap, outlining key milestones, feature releases, and product enhancements for customer support products
  • Collaborate with engineering, design, marketing, and customer support teams to drive the successful development and launch of customer support products

We offer:

  • A full-time job
  • Flexible working hours
  • Paid vacation and sick leave
  • Managing your taxes and accounting
  • Career and professional growth opportunities
  • Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
  • Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy

About us:

WiserBrand is a rapidly growing US-UA web development company providing full-cycle services all over the globe. The main direction of our company is eCommerce, but we also have expertise in other domains.

We started 8 years ago as a small project providing digital marketing services. Therefore, the project grew into an outsourcing & outstaffing company that provides web development, digital marketing, customer support, and outstaffing projects for clients all over the globe. 

Headquarters based in New York City. Also, we have development and support offices in Kharkiv and Buenos Aires, with about 150 people in total.

Application