Сustomer Support Representative

Hey, are you keen on taking care of others and good at problem-solving?

If so, then you’re the one we’ve been looking for ;)

Join our ranks of customer support heroes!

We are in the process of building a product team for our US client — a large-scale eCommerce company.

WiserBrand is providing development, quality assurance, business analysis, project management and customer service.

Requirements: English level Upper Intermediate +

 

Would be a plus: Relevant working experience.

Responsibilities:

  • Taking care of customers, contacting them via phone, chat, and email;
  • Ensuring the best quality of service;
  • Using CRM systems;
  • Collaborating with the development, quality assurance, and claims departments;
  • Working evening shifts (from 15:00 to 24:00 Ukrainian time — taxi expenses will be compensated).

We offer:

  • Full time job and a long-term contract;
  • A competitive salary, frequent performance reviews and annual bonuses;
  • A creative and highly motivated team of IT specialists to join;
  • Paid internships and training, plus new career growth opportunities;
  • A spacious office located in the very center of Kharkiv (Istorychniy Musei);
  • Quality workplace equipment: Dell 24` monitors and comfortable furniture.
  • 18 business days of paid vacation and 40 hours of sick leave;
  • Flexible working hours with compensated overtime;
  • Regular team buildings, birthday celebrations;
  • Unlimited snacks and coffee, free lunches on Fridays.

 

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