Сustomer Support Representative

Hey, are you keen on taking care of others and good at problem-solving?

If so, then you’re the one we’ve been looking for ;)

Join our ranks of customer support heroes!

We are in the process of building a product team for our US client — a large-scale eCommerce company.

WiserBrand is providing development, quality assurance, business analysis, project management and customer service.

Requirements:

  • Upper Intermediate spoken and writing English;
  • At least 1 years of customer care or similar experience;
  • Experience with customer relations systems;
  • Ability to resolve challenging situations and focus on the client’s needs;
  • Stress-resilience and ability to handle difficult clients;
  • Great attention to the detail;

Would be a plus:

  • Relevant working experience.

Responsibilities:

  • Taking care of customers, contacting them via phone, chat, and email;
  • Ensuring the best quality of service;
  • Using CRM systems;
  • Collaborating with the development, quality assurance, and claims departments;
  • Working evening shifts (from 15:00 to 24:00 Ukrainian time — taxi expenses will be compensated).

We offer:

  • A full-time job and a long-term contract;
  • Flexible working hours with compensated overtime;
  • Creative and lively team of IT specialists, adequate management and zero unnecessary bureaucracy;
  • Stable pay in USD and a performance-based yearly bonus;
  • Official employment, help with managing your taxes and accounting;
  • 18 business days of paid vacation, 40 hours paid sick leave;
  • Career and professional growth opportunities;
  • Office in the center of Kharkiv;
  • We’re always stocked up on snacks and coffee, free lunches on Fridays;
  • Frequent team building events, birthday celebrations.

About us:

We`ve started 4 years ago as a small firm providing SEO and SMM services to the US and UK based clients. Eventually we grew into an IT outsourcing company fully equipped to offer web development, data science, digital marketing and great customer service for clients all over the globe.

We have 2 development and support offices here in Kharkiv with about 90 people in total.

We’re always excited to welcome new professionals in and strive to grow together as a team.

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